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Govt implements artificial intelligence, machine learning tools on 'Champions' portal for MSMEs

Saransh Pandey

  • October 14, 2020
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    Prime Minister Narendra Modi launched the Champions system on June 1, 2020

The government with the aim of gaining insights into issues faced by MSMEs and providing assistance to them has implemented artificial intelligence (AI) and machine learning (ML) tools on its single window system 'Champions'. Prime Minister Narendra Modi launched the Champions system on June 1, 2020. The multi-modal system has a portal at a virtual level and technology-equipped physical control rooms at around 69 locations in the country. 

The official statement released stated that artificial intelligence has started giving the MSME Ministry social media insights relating to micro, small and medium enterprises (MSMEs) for its policy action through Facebook, Twitter, Instagram, blogs, forums, and online news which were not available to the ministry on a holistic basis. The ministry stated that till now, for grievance redressal, it was depending on complaints and data that came through the Champions portal. 

However, according to it now it will be possible to know the emotions of people involved with or dependent on the MSME sector in real-time. The ministry informed that the next phase which is directed towards real-time grievance redressal and management is currently in trial mode. 

The improvement in the next phase includes increasing the performance of control rooms and officers through AI-enabled chatbots for faster response to the query of portal users, giving real-time, detailed analytics and grievance redressal through the portal. The ministry of all these steps is aimed at taking the nation and MSMEs in the direction of Industry 4.0. 

The ministry has been guided by the Technology company Intel to implement some of the AI and ML tools. During the AI Summit organized by Intel, MSME Minister Nitin Gadkari had elaborated on the work done by the ministry in this direction. He said the entire concept and scope analysis and design have been done in-house in the ministry with the help of the National Informatics Centre (NIC) and under the guidance of the local team of Intel, it added. 

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